Windows PC Troubleshooting

Windows PC Troubleshooting

We all run into hiccups from time to time, this guide will provide the most common solutions and first steps to take for various issues that may come up. When a problem occurs on a PC it can either be related to software or hardware, the symptoms present will give important clues to the overall cause. 

Check System Requirements
When performance issues occur always verify that your PC’s system specifications meet the game’s minimum system requirements first. For Layers of Fear 2 these can be found below OR on the Steam store page.

Layers of Fear 2 Minimum Requirements
  1. Requires a 64-bit processor and operating system.
  2. Operating System: Windows 7
  3. Processor: Intel Core i5-3470 (3.2 GHz) | AMD A8-7600 (3.1 GHz)
  4. Memory: 5 GB RAM
  5. Graphics: GeForce GTX 750 Ti | AMD Radeon R7
  6. DirectX: Version 11
  7. Storage: 14 GB available space
  8. Sound Card: DirectX® 11.0 compatible

Viewing your PC’s system specifications:
  1. To view the hardware installed on your PC and the related drivers, you can run the DirectX Diagnostic Tool (DxDiag). 
    1. Windows 10: To do this, search “DxDiag” on your PC from the search bar near the Start button.
    2. Windows 8.1: Type “DxDiag” in the search field on your PC from the Charms Menu or by pressing the WIN key and “F” at the same time.
    3. Windows 7: Open the Start menu and search “DxDiag” in the search box.
  2. Once the program loads your computer’s information, the “System” tab will show you your PC’s: Processor type and RAM (Memory) size. To view your Graphic Card and associated drivers, switch through the “Display” tabs.

  3. To save this information, click “Save All Information” in the bottom right of the program window. This can be shared with support if issues continue after troubleshooting through this document. 
Turn it Off and On
Restarting does more than just cut the power to your electronics. We all roll our eyes when it's suggested because its too simple, but really when was the last time you restarted?

This allows programs to finish uninstalling, and will allow for programs or processes that are unresponsive to fully close. It purges unnecessary temporary data from your RAM (memory) which can speed up overall performance.

Update your Windows Operating System and Drivers
Updating your PC’s software and hardware drivers improves overall performance and security, as well as ensuring that bug fixes are applied. Windows will install most drivers with operating system updates, but some hardware components will require driver updates directly from the manufacturer, refer to their website for further details.

Check for Updates
  1. Windows 10: Click the Start button then go to Settings > Update & Security > Windows Update > Check for Updates OR click here and choose “Check for updates now”.
  2. Windows 8.1: Open the Charms Menu (press the WIN key and C at the same time), then go to Settings > Change PC Settings > Update and recovery > Windows Update > Check now.
  3. Windows 7: Click the Start Menu then go to Control Panel > System and Security > Windows Update > Check for updates.

Update Graphic Drivers
NVIDIA: You can view NVIDIA’s website on Drivers and Support here:
AMD: You can view AMD’s website on Drivers and Support here:

Verify Integrity of Game Files
A game file may be missing or installed incorrectly, when this happens it can cause unexpected crashes or other odd behavior. Steam and Epic Game Store have a built in verification that can help with this process. Click here to view Steam’s guide. Click here to view Epic's guide.

Start a New Game
If your saved game will not open or crashes after loading, start a new game. This will allow us to determine if the issue is originating from the saved game or the game application. If a new game corrects the issue, you’ll want to continue with the new save.

Please note that if the issue is contained in the Saved Game progress a new game will need to be started, a corrupt or damaged Save Game is not able to be corrected or used.  

Reinstall the Game
If the game fails to load or continuously crashes reinstalling can correct it, you can safely uninstall Layers of Fear 2 without losing your saved games.

Uninstall the game by right clicking on “Layers of Fear 2” in your Steam library. Choose “Properties”, and select “Local Files”. Click “Uninstall Game.”
Once uninstalled, reinstall the game through the Steam library.
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